TECH TROUBLESHOOTER
Step-by-step diagnostic wizard for WiFi drops, slow computers, printer issues, and more.
// FAQ
FREQUENTLY ASKED QUESTIONS
Q1.How does the Tech Troubleshooter work?
Select your problem category, then follow each diagnostic step in order. After each step, tell the wizard whether it fixed your issue. If it did, you're done. If not, the next step is automatically suggested based on common causes. All logic runs locally — no data is sent anywhere.
Q2.Why is my WiFi slow even with a fast plan?
Speed between your device and the router can be limited by distance, interference, the WiFi band (2.4 GHz vs 5 GHz), router age, or the number of connected devices sharing bandwidth. Run the WiFi diagnosis to identify the specific bottleneck.
Q3.My computer is slow — could it be malware?
Yes. Malware frequently runs background processes that consume CPU and RAM, causing severe slowdowns. The Computer Slow diagnosis includes a malware scan step using built-in tools (Windows Defender) that are free and effective for most threats.
Q4.What should I do if none of the steps fix my problem?
The troubleshooter will suggest escalation options: your device manufacturer's support line, a local computer repair shop, warranty service, or targeted online searches using your exact error message and device model.
Q5.Is it safe to let my device overheat for a short time?
No. Sustained high temperatures (above 90°C for CPUs) cause long-term damage to chips and solder joints, reduce battery lifespan, and can trigger emergency shutdowns. Address overheating immediately — start by moving to a hard surface and clearing vents.
Q6.Why won't my printer print even though it says it's connected?
The most common causes are a stuck print queue, the printer being set to "offline" mode in Windows, or a stale/corrupt driver. The Printer diagnosis walks through all three. The print spooler restart step alone fixes a surprising number of printer issues.
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